Privacy Policy

Last updated: November 2, 2026

This Privacy Policy explains how Shenzhen Jiajin Technology Co., Ltd., operating Eyorly through https://eyorly.com (“Eyorly,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects personal information when you visit our website, purchase products, contact our customer support team, or otherwise interact with our services.

By accessing or using our website, you acknowledge the data practices described in this Privacy Policy.

We encourage you to review this policy carefully to understand how your personal information may be handled.

1. Information We Collect

We may collect personal information that you voluntarily provide when using our website, placing an order, or communicating with us.

This information may include:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order details and transaction history

• Customer support communications

• Information submitted through contact forms or other communication channels

We may also automatically collect certain technical and usage information when you visit our website, including:

• Internet Protocol (IP) address

• Browser type and version

• Device information

• Operating system

• Pages visited and browsing activity

• Referring websites or traffic sources

• Website interaction and usage information

• Cookies and similar tracking technology data

Payment details may be collected and processed directly by authorized third-party payment providers. We generally do not receive or store complete payment card information.

2. How We Use Personal Information

At Eyorly, we use personal information for legitimate business operations and to provide customers with a functional online shopping experience.

We may use your information to:

• Process, confirm, and fulfill orders

• Send purchase confirmations and shipping notifications

• Arrange product delivery and order tracking

• Respond to customer questions and support requests

• Handle returns, refunds, and exchanges

• Verify transactions and help prevent fraudulent activity

• Operate, maintain, and improve our website

• Analyze website traffic and shopping behavior

• Improve product information and customer experience

• Communicate important order or service updates

• Send promotional communications where legally permitted

• Comply with applicable legal and regulatory obligations

• Protect our website, customers, and business operations

We process personal information only for purposes permitted under applicable data protection laws.

3. Order Processing and Fulfillment

When you purchase products through eyorly.com, we may share information necessary to process and complete your order with trusted service providers.

These providers may include:

• Payment processing companies

• Shipping carriers and delivery services

• Warehousing and fulfillment partners

• Customer support service providers

• Order management and e-commerce technology providers

We share only information reasonably necessary for relevant business operations or otherwise permitted by applicable law.

Service providers are expected to handle personal information in accordance with their contractual obligations and applicable privacy requirements.

4. Shopify and E-Commerce Services

Our online store may be powered by Shopify, which provides e-commerce infrastructure and related services.

Shopify may process certain personal information to support:

• Website hosting and store functionality

• Shopping cart and checkout operations

• Payment processing

• Order management

• Fraud detection and transaction security

• Website analytics and performance improvements

Information processed by Shopify is subject to applicable agreements, data protection requirements, and Shopify's privacy practices.

For additional information, you may review Shopify's official privacy documentation.

5. Payment Service Providers

Payments made through our website may be processed by independent third-party payment service providers.

Depending on the payment method selected, these providers may collect or process:

• Customer name

• Billing address

• Payment card information

• Bank or payment account details

• Transaction amounts and payment history

• Information required for payment verification

We recommend reviewing the privacy policy of your selected payment service provider to understand how your payment information is processed.

We take reasonable steps to work with payment services that apply appropriate security protections.

6. Cookies and Similar Technologies

We use cookies and related technologies to support website operations, enhance functionality, and understand visitor interactions.

Cookies and similar technologies may help us:

• Maintain essential website functions

• Remember shopping cart contents

• Save certain website preferences

• Support checkout functionality

• Measure website visits and traffic sources

• Analyze website performance

• Improve navigation and user experience

• Support advertising and marketing measurement

Some cookies are necessary for website functionality, while others may be used for analytics or marketing purposes.

Depending on your location, you may be able to manage cookie preferences through available privacy controls or your browser settings.

Disabling certain cookies may affect website features or functionality.

Where legally required, we will seek appropriate consent before using non-essential cookies or similar tracking technologies.

7. Advertising and Analytics

We may use third-party advertising and analytics platforms, including services provided by Google and Meta, to better understand website performance and measure advertising effectiveness.

These services may use cookies, pixels, tags, or similar technologies to collect information about website interactions.

Such information may be used to:

• Measure advertising campaign performance

• Understand how visitors interact with our website

• Improve marketing relevance

• Analyze traffic and conversion activity

• Display advertisements that may be relevant to users

Depending on applicable law and your location, you may have the right to restrict, object to, or opt out of certain advertising and tracking activities.

Where required, we provide appropriate privacy choices and consent mechanisms.

8. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our online business, provide services, or meet legal obligations.

These parties may include:

• Website hosting and infrastructure providers

• E-commerce platform providers

• Payment processors

• Shipping and logistics companies

• Customer service partners

• Fraud detection and security providers

• Website analytics services

• Advertising and marketing partners

• Professional advisers, including accountants and legal advisers

• Government authorities or regulators where disclosure is legally required

We do not sell personal information in exchange for monetary consideration.

However, certain advertising, analytics, or data-sharing activities may qualify as a “sale,” “sharing,” or “targeted advertising” under some privacy laws, even when no monetary payment is involved.

Where applicable, we provide customers with legally required choices regarding these activities.

9. International Data Transfers

Because Eyorly operates an international online store, personal information may be transferred to, processed in, or stored in countries outside your country of residence.

These countries may have privacy and data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we implement appropriate measures intended to safeguard personal information during international transfers.

Such measures may include contractual protections or other legally recognized transfer mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to meet applicable legal requirements.

Information may be retained for purposes including:

• Processing and fulfilling customer orders

• Providing ongoing customer support

• Maintaining transaction and accounting records

• Managing returns, refunds, and disputes

• Preventing fraud and unauthorized activity

• Meeting tax and financial reporting obligations

• Complying with legal or regulatory requirements

Retention periods may vary based on the category of information, business needs, and applicable laws.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely manage it in accordance with applicable requirements.

11. Data Security

Protecting customer information is important to Eyorly.

We use reasonable administrative, technical, and organizational security measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include secure website connections, access restrictions, and safeguards implemented by our service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on your country, state, or region of residence, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you

• Requesting correction of inaccurate or incomplete information

• Requesting deletion of personal information

• Requesting a copy of certain personal information

• Restricting or objecting to certain processing activities

• Withdrawing consent where processing relies on consent

• Opting out of promotional communications

• Opting out of certain targeted advertising or data-sharing activities where applicable

To exercise your privacy rights, please contact us using the details listed in the Contact Us section.

We may request additional information to verify your identity before processing certain requests.

We will respond to valid requests within the timeframes required by applicable law.

13. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

These rights may include:

• The right to know what categories of personal information are collected

• The right to request access to personal information

• The right to request deletion of certain personal information

• The right to request correction of inaccurate information

• The right to opt out of certain sales or sharing of personal information

• The right to limit certain uses of sensitive personal information, where applicable

• The right not to be discriminated against for exercising applicable privacy rights

We do not sell personal information for monetary consideration.

However, certain advertising technologies may involve data-sharing practices that fall within the definitions of applicable California privacy laws.

Where required, eligible users may exercise their privacy rights through available website privacy controls or by contacting our support team.

14. European Economic Area, United Kingdom, and Switzerland

If you reside in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, additional data protection rights may apply to your personal information.

Where applicable, we process personal information based on one or more recognized legal grounds, including:

• Contractual necessity: Processing required to fulfill purchases or provide requested services

• Legal obligations: Processing necessary to comply with applicable laws

• Legitimate interests: Processing necessary for appropriate business operations, subject to applicable legal requirements

• Consent: Processing based on your consent where required by law

Depending on applicable law, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information

• Restrict certain processing activities

• Object to certain processing

• Request data portability

• Withdraw consent where applicable

You may also have the right to file a complaint with the relevant data protection authority.

Nothing in this Privacy Policy limits rights granted under mandatory data protection laws.

15. Marketing Communications

Where permitted by law, we may send marketing emails or promotional communications relating to our products, services, or special offers.

You can opt out of promotional emails at any time by clicking the unsubscribe link included in the message or contacting our customer support team.

Please note that opting out of marketing messages does not prevent us from sending necessary service communications, including:

• Order confirmations

• Shipping notifications

• Payment-related updates

• Customer support responses

• Important account or legal notices

16. Children's Privacy

Our website is intended for general adult consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to address the situation.

If you believe a child has provided personal information to us improperly, please contact our customer support team.

17. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, or third-party services.

These third-party websites operate independently and may follow different privacy practices.

We are not responsible for the privacy policies, security measures, or content of external websites beyond our legal obligations.

We encourage you to review the privacy policie